Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our corporate car and employee transportation services to you:

• Personal Identification Information: Name, email address, phone number, company name, employee ID, and designation.
• Location & Trip Data: Real-time GPS coordinates of the vehicle during transit, route logs, pickup and drop-off addresses, trip duration, and speed telemetry. This information is crucial for passenger safety and routing efficiency.
• Billing Details: Company billing address, tax identification numbers (GSTIN), invoicing preferences, and payment history logs.
• Device and Technical Data: IP address, browser type, operating system, and browsing activity on our website, collected through cookies and web logs.

2. How We Use Your Information

EZOO Travels processes the collected data for various operational, safety, and administrative purposes:

• To provision, manage, and optimize employee commutes, corporate executive rentals, and airport transfers.
• To enable real-time GPS tracking and live status updates for corporate admins and family members to ensure complete passenger safety.
• To process corporate billing, generate consolidated monthly invoices, and comply with tax and audit requirements.
• To communicate booking confirmations, driver details, cab assignment notifications, and respond to your enquiries.
• To improve safety features, monitor driver conduct, optimize transit routes, and investigate service incidents.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share information under strict confidentiality terms in the following circumstances:

• With Assigned Chauffeurs: Driver partners receive pickup/drop-off locations, passenger names, and phone numbers strictly to execute the scheduled ride.
• With Your Employer: For corporate transport plans, trip logs, route compliances, and attendance metrics are shared with your corporate administrator for transport management.
• Service Providers: IT hosting partners, route-planning software providers, and SMS gateway vendors who support our daily operations.
• Legal Compliance: When required by law, court order, or government authority to protect public safety or investigate fraudulent activities.

4. Security & Data Retention

The security of your personal information is paramount to us. We implement industry-standard administrative, physical, and technological security measures to guard against unauthorized access, loss, or manipulation. This includes SSL/TLS encryption for data transmission and secure communication protocols.

We retain your personal information only for as long as necessary to fulfill the service contracts with your company, satisfy tax requirements, or comply with statutory limitations. Once the retention period expires, data is securely anonymized or permanently destroyed.

5. Cookies and Tracking Technologies

EZOO Travels uses 'cookies' to optimize your online experience. These cookies store information including visitor preferences and the pages on the website that the visitor accessed. The information is used to customize our web page content based on visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options.

6. Your Privacy Rights

Under the data protection regulations, you are entitled to several rights concerning your data:

• Right of Access: Request copies of the personal data we hold about you.
• Right of Correction: Ask us to rectify any inaccurate or incomplete details.
• Right to Object/Restrict: Object to specific data processing operations under valid conditions.
• Data Portability: Request that we transfer collected data to another organization or directly to you.

7. Contact Us & Grievance Redressal

If you have questions, concerns, or wish to exercise any of your data rights, please contact on below contact information :

Grievance Office: EZOO Travels
Address: 75, Pai Layout, Hulimavu, Bengaluru, Karnataka 560076
Email: info@ezoo.in
Hotline: +91 7899771168